Refund policy

Returns & Exchanges All our products are meticulously produced on-demand. As production begins specifically for your order, we do not accept returns or exchanges based on personal preference or change of mind once the item has been produced.

• EU Customers: Under the EU Consumer Rights Directive, goods made to the consumer's specifications or produced on-demand are exempt from the right of withdrawal if production has already commenced. Your items are classified as on-demand production, and therefore fall under this exemption once manufacturing begins.

Damages & Defects We take great pride in the quality of our work. If your item arrives damaged or defective due to manufacturing errors, please contact us within 7 days of delivery.

• What is covered: We accept reports for items damaged during transit or those with clear manufacturing defects.

• What is not covered: We cannot accept claims for damage resulting from regular use, wear and tear, or improper handling after the item has been received.

Return Procedures

• For EU and US customers: We provide designated forwarding addresses for your convenience. Please refer to our "Withdrawal/Return Widget" on the homepage to initiate the return process and receive the correct forwarding address.

• For all other countries: Please contact us directly via email (oioi1770312@naver.com / edc8ang@gmail.com) or DM us on Instagram (@edc8ang) to discuss return instructions.

Resolution Process Upon receiving your inquiry, we will review the situation and determine the appropriate service—whether it be a replacement or a refund. Please note that we may require photographic evidence of the damage or defect to process your request.