Terms of service

🌿 Terms of Service

1. Order-Based Production Every item at our shop is produced on-demand. Rather than pulling from pre-existing stock, we begin the production process for your specific order once payment is confirmed. This method ensures the quality of each patch, as every piece is crafted individually. Please note that slight variations in color or texture are inherent to this specialized production process and are not considered defects.

2. Order Cancellation We understand that circumstances may change. You may request to cancel your order within 12 hours of payment, or at any point before the production process has begun. Once the production process for your order has officially started, we are unable to accept cancellations, as resources have already been allocated to your specific item.

3. Processing & Shipping We typically process orders within 10 business days after payment is confirmed. Shipping times can vary depending on your location and selected shipping method. Please note that delays caused by customs or international shipping carriers are unfortunately beyond our control.

4. Returns & Exchanges All our products are meticulously produced on-demand. As production begins specifically for your order, we do not accept returns or exchanges based on personal preference or change of mind once the item has been produced.

  • EU Customers: Under the EU Consumer Rights Directive, goods made to the consumer's specifications or produced on-demand are exempt from the right of withdrawal if production has already commenced. Your items are classified as on-demand production, and therefore fall under this exemption once manufacturing begins.

Damages & Defects We take great pride in the quality of our work. If your item arrives damaged or defective due to manufacturing errors, please contact us within 7 days of delivery.

  • What is covered: We accept reports for items damaged during transit or those with clear manufacturing defects.

  • What is not covered: We cannot accept claims for damage resulting from regular use, wear and tear, or improper handling after the item has been received.

Return Procedures

  • For EU and US customers: We provide designated forwarding addresses for your convenience. Please refer to our "Withdrawal/Return Widget" on the homepage to initiate the return process and receive the correct forwarding address.

  • For all other countries: Please contact us directly via email (oioi1770312@naver.com / edc8ang@gmail.com) or DM us on Instagram (@edc8ang) to discuss return instructions.

Resolution Process Upon receiving your inquiry, we will review the situation and determine the appropriate service—whether it be a replacement or a refund. Please note that we may require photographic evidence of the damage or defect to process your request.

5. Pricing & Currency All prices are listed in USD unless otherwise mentioned. Buyers are responsible for any customs duties, taxes, or fees required by their country. For the United States, taxes are included in the shipping fee.

6. Intellectual Property All content, designs, and imagery on this site are the original work of edc8ang. Please do not use, reproduce, or distribute our materials without permission.

7. Limitation of Liability While we take great care in everything we make and do, we are not responsible for any indirect or incidental damages resulting from the use of our products or website.

8. Updates to These Terms We may update these terms from time to time. By continuing to use our site, you agree to the most current version of our terms.

9. Say Hello Got questions or need help? Feel free to reach out at: 📧 [oioi1770312@naver.com, edc8ang@gmail.com] 📱 Instagram: [@edc8ang]